RETURN & REFUND POLICY

PLEASE NOTE

WE DO NOT OFFER FREE RETURNS.
Returns involve costs, which are entirely the responsibility of the customer.

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Can I return my order?

Yes, you can. If you are not satisfied with the items you ordered, you may return them within 30 days of receiving your order.

The return must meet the following conditions:

• The return must include all necessary parts, accessories, and packaging, in the same condition in which the product was received.
• Damage caused by careless use or improper handling will not be accepted. The product must be returned in its original condition.
• Products where hygiene is important must be thoroughly cleaned before being returned.
• We reserve the right to charge the customer for return costs.
• A return will be processed within 7 business days. If all conditions are met, the return will be officially processed within this period.

We reserve the right to refuse returned items if we suspect that they have been used or damaged outside of our responsibility.

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How can I return my order?

If your order meets the conditions above, you can follow these steps to start the return process:

1. Send an email to: info@clothing-outlet.com
2. Include the following information in your email:
   • Order number
   • Reason for the return request
   • Photo of the product (in case of damage)
   • Customer's first and last name
   • Customer's address

Once we receive your request, we will contact you and provide the correct return address.

Do not send your return to the sender's address shown on the original package.

As the customer, you are responsible for all return shipping costs.

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Cancellation

Consumers have a right of withdrawal if they are natural persons entering into an agreement for purposes that are not primarily related to their commercial or independent professional activities.

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Cancellation Conditions

Cancellation of an order is only possible within 1 hour after placing the order.

After 1 hour, cancellation is no longer possible because the order will already have entered the processing stage.

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Right of Withdrawal

The withdrawal period is 30 days from the day on which you, or a third party designated by you other than the carrier, receive the goods.

Because we operate with a fully automated system, orders are processed immediately after they are placed. Therefore, we cannot interrupt the shipping process, and refunds are not possible once the goods have been received without the goods first being returned.

To exercise your right of withdrawal, you must notify Clothing Outlet of your decision through a clear statement (for example, by email).

The withdrawal is completed once we have received the returned goods.

Return shipping costs are the responsibility of the buyer.

Please note that longer transit times may occur for shipments originating from Asia.

If the goods are already on their way to you, cancellation is no longer possible. In that case, please wait until the order has been delivered and then return the goods. You may inform us in advance of your intention to cancel the order.

To speed up processing, we ask you to send us proof of shipment or a tracking number after shipping your return.

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Customs Fees

Please note that returned shipments may be subject to customs inspections and additional charges may arise.

Any customs duties, taxes, or processing fees imposed by customs authorities are entirely the responsibility of the customer/return sender and will not be reimbursed.

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Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service immediately.

• Attach clear photos as evidence.
• Provide a detailed description of the problem.

If it is determined that the issue is our responsibility, we will send you a replacement item free of charge.

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Consequences of Withdrawal

If you withdraw from this agreement, we will refund all payments we have received from you, excluding delivery costs, without undue delay and no later than 14 days from the day on which we are informed of your decision and have received the returned goods.

Refunds will be made using the same payment method you used for the original transaction, unless expressly agreed otherwise. No additional fees will be charged for the refund.

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IMPORTANT NOTICE

ALL RETURNS MUST BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA, AND ALL RETURN SHIPPING COSTS ARE ENTIRELY THE RESPONSIBILITY OF THE CUSTOMER.

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Contact Information

Clothing Outlet
📧 Email: info@clothing-outlet.com

Estimated response time: Within 24 hours

Opening Hours:
Monday – Friday: 09:00 – 18:00 (EST)
Saturday – Sunday: 12:00 – 17:00 (EST)